Responsible Gaming at ave67

1 Our Commitment to Safe Play

At ave67, responsible gaming is not simply a regulatory obligation — it is a core value woven into every aspect of how we operate. We believe that gambling should be an enjoyable leisure activity, not a source of financial hardship or emotional distress. Our platform is designed from the ground up to give Bangladesh players full transparency over their activity and meaningful control over how they engage with our games.

ave67 actively monitors player behaviour for signs of harmful gambling patterns. When our systems identify unusual activity — such as rapidly escalating deposit volumes, extended unbroken session durations, or repeated attempts to circumvent self-imposed limits — our responsible gaming team will reach out directly to offer guidance, tools, and support.

We partner with industry-recognised responsible gaming frameworks and ensure that every player, from Dhaka to Chittagong, from Sylhet to Cox's Bazar, has access to the same high standard of player protection features regardless of which device they use to access ave67.

2 Age Restriction — 18+ Policy

ave67 operates an absolute minimum age requirement of 18 years. No individual under the age of 18 may register an account, make a deposit, place a wager, or access any real-money game on the platform. This policy is non-negotiable and is enforced through a combination of registration controls, payment verification, and mandatory KYC document checks.

How We Verify Age

• Registration gate: All players must confirm their date of birth during account creation. Providing a false date of birth constitutes a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of any balance.
• KYC document check: Before processing a first withdrawal, ave67 requires government-issued photo ID (National ID card, passport, or driving licence) that clearly shows the player's date of birth. Accounts where the verified age falls below 18 are closed immediately.
• Payment method alignment: Mobile financial service accounts (bKash, Nagad, Rocket, Upay) must be registered in the player's own name. Discrepancies between the payment account holder's age and the ave67 account holder trigger a mandatory review.

3 Deposit & Loss Limits

One of the most effective tools for maintaining control over gambling expenditure is setting personal financial limits before you start playing. ave67 provides three tiers of financial limit controls, all accessible directly from your account settings panel.

Important Rules on Limit Changes

• Reducing a limit takes effect immediately and cannot be reversed for a minimum cooling-off period of 24 hours. This protects you from impulsive decisions made during a losing streak.
• Increasing a limit requires a 72-hour review period before taking effect. This delay is intentional — it gives you time to reconsider before a higher limit becomes active.
• All limit adjustments are logged with a timestamp and are available to view in your account history. If you believe a limit change was made without your authorisation, contact [email protected] immediately.

We strongly recommend that all ave67 players in Bangladesh set a monthly deposit limit equal to the amount they are genuinely comfortable losing in a given month — treating it as an entertainment budget, similar to what you might spend on dining out or attending BPL matches at the stadium.

4 Session Time Controls

Losing track of time during a gambling session is a well-documented risk factor for harmful behaviour. ave67 provides a suite of session time management tools designed to keep you aware of how long you have been playing and to enforce breaks when you choose.

Session Time Reminder

You can configure an on-screen reminder to appear at intervals of 30 minutes, 1 hour, or 2 hours during any active session. The reminder displays your current session duration, net gain or loss for the session in BDT, and the option to continue or end the session. The reminder cannot be permanently dismissed — it will reappear at your chosen interval for the entirety of your session.

Session Duration Limit

You may set a hard maximum session duration of between 30 minutes and 8 hours. Once your session reaches the configured duration, ave67 will automatically log you out of all active games and display a cool-down screen. You may log back in after a mandatory 10-minute break.

Reality Check

The ave67 Reality Check feature presents a summary of your current session's financial activity — total wagered, total won, net position in ৳, and time elapsed — at the interval you specify. This is not a limit; it is a factual snapshot designed to help you make an informed decision about whether to continue playing.

5 Self-Exclusion Tools

Self-exclusion is the strongest player protection tool available on ave67. When you activate self-exclusion, your account is suspended for the duration you specify. During the exclusion period, you cannot log in, deposit, wager, or receive any promotional communications from ave67.

Available Exclusion Periods

• Cool-off (24 hours – 6 weeks): A short-term pause that gives you space to reassess your gambling habits without committing to a lengthy absence. Ideal if you feel you are chasing losses or playing more than intended after a stressful period.
• Short-term exclusion (1 month – 6 months): A medium-length break during which all account access is suspended. You will be removed from all marketing lists immediately.
• Long-term exclusion (6 months – 5 years): A serious commitment to stepping away from gambling. During long-term exclusion, your account data is preserved but fully inaccessible.
• Permanent exclusion (indefinite): A permanent, irrevocable closure of your ave67 account. This option cannot be reversed under any circumstances. If you feel you have a serious gambling problem, permanent exclusion is the appropriate choice.

How to Activate Self-Exclusion

Self-exclusion can be requested via two channels. First, through your account settings panel under the "Responsible Gaming" tab — the process takes under two minutes. Second, by emailing [email protected] with the subject line "Self-Exclusion Request", your full name, registered email, and your chosen exclusion period. Our team will confirm activation within 4 hours and provide written confirmation to your registered email address.

During Your Exclusion Period

• All ave67 marketing emails and SMS notifications are suppressed immediately.
• Any pending bonuses or free spins are cancelled and forfeited for the duration of the exclusion.
• Pending withdrawal requests that were initiated before the exclusion are processed normally — your winnings are not withheld.
• If you attempt to create a new account during an active exclusion, ave67's detection systems will identify the duplicate and apply the exclusion to the new account as well.

6 Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise from the inside. The following self-assessment checklist is not a clinical diagnostic tool, but it is a useful starting point. If you answer "yes" to three or more of these questions, we strongly encourage you to use the self-exclusion tool or contact our support team.

Answering honestly is the first and most important step. Problem gambling is a recognised condition — it is not a character flaw, and effective support is available. You do not need to wait until the problem becomes severe before seeking help.

7 Support & Help Resources

ave67's responsible gaming team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays. If you are concerned about your own gambling behaviour or that of someone close to you, please reach out. All responsible gaming enquiries are handled with complete confidentiality by a dedicated team — separate from the general customer support queue — to ensure your situation receives the focus it deserves.

Contacting ave67's Responsible Gaming Team

Send an email to [email protected] with the subject line "Responsible Gaming Support". Include your name and the nature of your concern — whether that is activating a self-exclusion, adjusting limits, or simply talking through what you have been experiencing. Our team's response target is under 4 hours (Bangladesh Standard Time, UTC+6).

Talking to Someone You Trust

Sometimes the most effective support comes from family and friends. If you feel comfortable doing so, speak openly with a trusted person in your life — a family member in Dhaka or a friend in Chittagong — about what you have been experiencing. Many people find that articulating their concerns out loud helps them see the situation more clearly and commit to making changes.

Taking a Break

If you are not ready to speak to anyone but feel you need distance from gambling, log into your ave67 account and activate a Cool-off period from the Responsible Gaming settings tab. This takes effect immediately and does not require you to explain your reasons to anyone. A short break is far better than continuing to play when gambling is no longer enjoyable.

8 Protecting Minors

ave67 recognises that households across Bangladesh may share devices — mobile phones, tablets, or desktop computers — between adults and children. We encourage all adult players to take active steps to prevent underage individuals from accessing gambling content.

Practical Steps for Parents and Guardians

• Use a unique, strong password for your ave67 account that is not shared with or accessible to minors in your household. Avoid patterns that can be guessed, such as birth years or names.
• Enable two-factor authentication (2FA) on your ave67 account. Even if a minor discovers your password, they cannot log in without access to your registered bKash or mobile number OTP.
• Log out after every session. Do not leave your ave67 account open in a browser tab on a shared device.
• Use device-level parental controls where available. Most Android and iOS devices sold in Bangladesh support screen time controls and app-level restrictions that can prevent access to gambling sites.
• Do not share your bKash, Nagad, or Rocket credentials with minors. These are the payment channels used to deposit on ave67, and unsupervised access presents a financial risk beyond gambling alone.

Reporting Underage Access

If you have reason to believe that a person under the age of 18 has accessed ave67 — whether through your account or by creating their own — please contact [email protected] immediately. Include as much detail as you can. ave67 will investigate the report and close any affected account within 24 hours, with full confirmation provided to you in writing.